Player Support

Thank you for playing I Transmigrated to Another World to Become the Overlord. If you run into any problem, please reach out to us.

Contact

📧 Email: 291759135@qq.com
⏱️ Response time: Usually within 1–3 business days

Frequently Asked Questions

Q: The game won't start / crashes on launch?

A: Please try the following in order:
1. Make sure the Epic Games Launcher is updated to the latest version
2. In your Library, find this game → click "…" → Verify → retry after the repair finishes
3. Update your graphics card drivers

Q: Where are my save files? How do I back them up?

A: Saves are located at %APPDATA%\dreamworld\save\. We recommend copying the entire dreamworld folder regularly as a backup, especially before reinstalling your operating system.

Q: My achievements aren't showing up?

A: Achievements are synced to your Epic account. Open the Epic Games Launcher → click your profile picture (top right) → Profile → the Achievements tab to view your progress for this game. Syncing may take a few minutes.

Q: The game runs slowly or stutters?

A: This game contains a large number of GIF animation assets that are preloaded on first launch. We recommend running it from a solid-state drive (SSD) and closing other resource-heavy programs.

Q: What should I include when reporting a bug?

A: Please attach a screenshot of the problem and the log file located at %APPDATA%\dreamworld\main.log. This greatly speeds up our ability to diagnose the issue.

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